Shipping and Handling

TO COMPLETE AN ORDER

To receive a freight quote and complete an order please email overstock@newravenna.com. We will need your selection of product, quantity and complete shipping address. Please note if the address is Residential or Commercial. We are here to help and welcome any questions you may have! 

WEIGHT SCALE

Each whole tile item is sold by multiple tile packs. The pack weight will be noted on the item description. We are working to create a weight scale that will provide you accurate costs so you may complete your purchase online. At this time we require you to email overstock@newravenna.com to receive a freight quote and complete your purchase.

PACKAGING

Each whole tile is sold by multiple tile packs. The pack will be noted on the item description.  We do not sell less than the minimum pack. A set of items may be boxed and may be shipped by freight on a pallet.  

SHIPPING 

Ground delivery orders are shipped via Fed-Ex Freight and will generally arrive within 7-10 days. Orders may be shipped via ground service or LTL depending on size and weight of delivery. Delivery includes delivery into the dwelling past the first threshold or garage. 

White Glove delivery for orders. For an additional charge, furniture and surface deliveries are available with a White Glove service which includes appointment delivery with a 2-4 hour window, inside delivery Please contact our customer service expert, email overstock@newravenna.com, 757-442-3379 ext 121 before you complete this purchase online. A separate bill of sale, freight cost quote will be offered.

2nd Day and Overnight Service Orders 2nd day delivery and overnight delivery may be available on products for an additional charge. Please call our sales consultant at 757-442-3379, ext 121 before you complete this purchase online.  A separate bill of sale, freight cost quote will be offered.

Alaska, Hawaii, and Puerto Rico. Certain items require a surcharge to ship to Alaska, Hawaii, and P.R. Contact  email overstock@newravenna.com, 757-442-3379, ext 121 for more details.  

Questions about Shipping? Call us at 757-442-3379, ext 121 Monday –Friday 9 a.m. to 5 p.m. EST. Or email overstock@newravenna.com

DAMAGES & SHORTAGES

Any visible shipping damage or shortage present upon delivery must be noted by purchaser or its agent on the freight carrier bill of lading at the time of delivery. All claims for damage or shortage must be reported to our Client Services department by calling 757-442-3379, ext 121 within 5 business days of delivery. After five business days, New Ravenna will not assume any responsibility for shipping damage or shortage.

New Ravenna is not liable for indirect, special or consequential damages or lost working time in the unlikely event of a delivery being delayed, postponed or incorrect.

RETURNS

Overstock items are final sale and non-returnable.  We strongly recommend you speak to a qualified mosaic installer regarding quantities and suitability prior to ordering online.

We are committed to making sure you are satisfied with your experience with New Ravenna. If you have any questions or concerns about your purchase for any reason please call us at 757-442-3379, ext 121.

 

PRICING

All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.

ERRORS

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

 

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