Shipping and Handling


If you're having trouble receiving a freight quote and completing your order, please email Please provide your selection of product, quantity and complete shipping address. Please note if the address is residential or commercial. We are here to help and welcome any questions you have! 


Some items are packaged and sold at a minimum order quantity, which is listed in the item description. A set of items may be boxed and shipped by freight on a pallet.  


Ground delivery orders are shipped via Fed-Ex Freight and will generally arrive within 7-10 days. Orders may be shipped via ground service or LTL depending on size and weight of delivery. Delivery includes delivery into the dwelling, past the first threshold or garage. 

White Glove delivery for orders. For an additional charge, furniture and surface deliveries are available with a White Glove service which includes appointment delivery with a 2-4 hour window, inside delivery Please contact our customer service expert, email, 757-442-3379 ext 149 before you complete this purchase online. A separate bill of sale, freight cost quote will be offered.

Alaska, Hawaii, and Puerto Rico. Certain items require a surcharge to ship to Alaska, Hawaii, and P.R. Contact, 757-442-3379, ext 149 for more details.  

Questions about Shipping? Call us at 757-442-3379, ext 149 Monday –Friday 9 a.m. to 5 p.m. EST or email


Any visible shipping damage or shortage present upon delivery must be noted by purchaser or its agent on the freight carrier bill of lading at the time of delivery. All claims for damage or shortage must be reported to our Client Services department by calling 757-442-3379, ext 149 within 5 business days of delivery. After five business days, New Ravenna will not assume any responsibility for shipping damage or shortage.

New Ravenna is not liable for indirect, special or consequential damages or lost working time in the unlikely event of a delivery being delayed, postponed or incorrect.


Overstock items are final sale and non-returnable. We strongly recommend you speak to a qualified mosaic installer regarding quantities and suitability prior to ordering online.

We are committed to making sure you are satisfied with your experience with New Ravenna. If you have any questions or concerns about your purchase for any reason please call us at 757-442-3379, ext 149.


All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.